Having problems with call or video quality when using Lync? It’s easy to find out if it’s a connection issue between clients or if it's Lync’s servers that are causing the issue. Lync has voice and video quality indicators that show how well your computer is transmitting data in real-time. Depending on the version of Lync you have installed, call/video quality indicators will look like the following examples:
If you’re using Office 365 Lync Online, then the Office 365 Lync Online transport Reliability IP Probe tool will help you diagnose the issue. Use the server with the closest proximity to your location, and click Start Test.
- Amsterdam, NL: http://trippams.online.lync.com
- Blue Ridge, VA: http://trippbl2.online.lync.com
- Dublin, IE: http://trippdb3.online.lync.com
- Hong Kong: http://tripphkn.online.lync.com
- San Antonio, TX: http://trippsn2.online.lync.com
- Singapore: http://trippsg1.online.lync.com
Testing Call Audio Quality
Lync enables you to make a test call that verifies call audio quality:
- Open Lync
- Click on the Devices button at the very bottom left of the Lync window
- Select "Check Call Quality" (see screenshot below)
- You will make a call and record a short message to hear how you sound to others
Questions? Problems? Let us know - send a support request and perhaps we can help you out!