MSOnlineHelpDesk.com plans and details

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Anyone can take advantage of our tech support and helpdesk - even if you haven't been migrated to the cloud and are still dealing with in-house servers.

Find the plan that matches your situation best:

 
Micro Start-up Business
monthly $20 $60 $200
 Sign up - easily, securely - with PayPal!
Best for Individuals, families, sole entrepreneurs Small companies with several individuals Companies and Enterprises
Windows
Windows XP SP3 and higher
 x  x  x
Mac  x  x  x
Online Helpdesk
Track requests online and by email
 x  x  x
Free CloudHelp℠ problem resolution
Problems resolved under 15 min are free!
 x  x  x
Knowledge base access  x  x  x
Private knowledge base
Repository of articles created just for your organization
     x
Response time SLA
We triage all problems immediately, and can provide off-hours support
     x
Remote support
Unattended access available for flexibility
 x  x  x
2Gb, per user, cloud-based backup included
Unlimited devices. Online access to backed up files. Increase backup storage for pennies per gigabyte, monthly.
 x  x  x
Catastrophic device failure remote support
Remote help for computers that have extreme hardware or software problems
available available available
Device security and management
Cost is per user - covering up to 5 of the user's devices (great for families). Includes mobile device security as well!
FREE! $6 $6
Virus protection  x  x  x
Windows update management (Windows Pro)  x  x  x
Proactive monitoring and alerting (Windows Pro)  x  x  x
       




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